All systems operational
Updated 2 min ago · observed from 14 probes across 9 APAC markets
Developers · Status
Systems
Each component is probed every 30 seconds from every region we operate in. Bars show the last 90 days; the most recent day is on the right.
Card-present authorisationOperational
Tap Core, Singaporeauth.sg.tapped.cc
99.998%
Op
Tap Core, Philippinesauth.ph.tapped.cc
99.997%
Op
Tap Core, Hong Kongauth.hk.tapped.cc
99.999%
Op
Tap Core, Malaysiaauth.my.tapped.cc
99.994%
Op
Tap Core, Thailandauth.th.tapped.cc
99.996%
Op
Tap Core, Indonesiaauth.id.tapped.cc
99.993%
Op
Platform API & SDKsOperational
REST APIapi.tapped.cc
99.998%
Op
Webhookshooks.tapped.cc
99.952%
Op
Tap Terminal SDK, iOSdistribution & attestation
100.000%
Op
Tap Terminal SDK, Androiddistribution & attestation
99.997%
Op
Onboarding & KYBOperational
Tapped Onboard routeronboard.tapped.cc
99.991%
Op
Destination · Stripe Connectupstream partner
99.94%
Op
Destination · Adyen MarketPayupstream partner
99.96%
Op
Destination · Airwallex Platformupstream partner
99.88%
Op
Settlement & reportingOperational
Tap Ledgerledger.tapped.cc
99.999%
Op
Payout batchingT+1 cadence, 9 markets
99.98%
Op
Reporting exportsCSV & Parquet
99.97%
Op
Dashboard & developer toolingOperational
Merchant dashboarddashboard.tapped.cc
99.995%
Op
Developer portal & docsdevelopers.tapped.cc
100.000%
Op
Sandbox environmentsandbox.tapped.cc
99.892%
Op
Recent incidents
The last 60 days. Full archive and post-mortem PDFs are linked from each entry.
Resolved
13 Mar 2026 · 11:04 SGT, 58 min total
Elevated latency on Philippines authorisation path
- ResolvedFailover complete; p95 back to 298 ms. Root cause was a regional ISP BGP flap affecting our primary APN carrier; we re-routed to the secondary carrier and monitoring shows no further impact. Post-mortem to follow within 5 business days.
- MonitoringTraffic shifted 100% onto the secondary carrier; latency normalising. Will hold in this configuration for at least 24 hours.
- IdentifiedUpstream carrier acknowledged route flapping. Commencing failover to secondary APN.
- InvestigatingWe are investigating reports of elevated latency on Tap Core authorisations originating in the Philippines.
Resolved
22 Feb 2026 · 03:17 SGT, 22 min total
Webhook deliveries delayed by up to 4 minutes
- ResolvedQueue drained; deliveries back to median 820 ms. No events were lost, replay is available for the affected window via the dashboard.
- MonitoringBacklog cleared for 90% of customers; the remaining 10% are catching up.
- IdentifiedOne of three webhook dispatch workers had a stuck consumer on the transactions topic. Restarted the worker and scaled out.
- InvestigatingWe are investigating delayed webhook delivery.
Resolved
07 Feb 2026 · 14:42 SGT, 12 min total
Tap Ledger reporting exports returning 503 intermittently
- ResolvedCapacity expanded; exports are now succeeding. The live authorisation path was never affected.
- IdentifiedAn unusually large CSV export from a customer saturated a worker; autoscaling was slower than expected due to a stale AMI.
- InvestigatingSome reporting exports are returning 503. We are investigating.
Resolved
19 Jan 2026 · 09:05 SGT, scheduled
Scheduled maintenance, Visa scheme certificate rotation
- CompletedMaintenance completed ahead of the scheduled window. No merchant-visible impact; terminals picked up the new certificate on next authorisation.
- ScheduledRotating Visa production certificate as part of the scheme’s 2026 rotation cycle. Window: 19 Jan, 09:00–11:00 SGT.
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