Take payment at the customer's door.
Cleaners, plumbers, HVAC, pest control, appliance repair, the best job is one that pays before the technician drives away. Tapped puts a certified terminal in the tech's back pocket, with dispatch integration baked in.
Used by dispatch software for home services, facility management, commercial cleaning, HVAC, pest control, and appliance-repair platforms.
The four ways Tapped fits the field services flow.
A generic payments API doesn't know where the tap should happen, when the authorisation should hold, or how the tip should split. These are the things we built for your vertical specifically.
Quote, perform, tap
Dispatch flows into tap. Your platform scopes the job, the tech adjusts on site, and the customer taps the final figure on the tech's phone, no link, no call-back, no collection queue.
Authorisation holds for scope creep
Pre-authorise at arrival, capture on completion. If the plumber finds extra work, we re-authorise in place without restarting the flow. Your techs never "come back for the card."
Fleet-level payout routing
Tap Ledger splits the transaction between the platform fee, the franchisee, and the technician pool at authorisation time. Same-day payouts to sub-contractors without you running the float.
Offline-tolerant taps
Basement, rural, flaky 4G, the tap succeeds offline, syncs when signal returns. Store-and-forward is scheme-approved and limited to pre-authorised ceilings per merchant.
Fieldwork/, 1,400+ technicians in the field.
We used to chase 22% of invoices for 60+ days. Tapped took that to 6% in the first quarter, and most of those are just the technician forgetting to hit collect.
Questions field services platform teams actually ask us.
We get them on every call. If yours isn't answered here, the sales team has the longer version.
How quickly can we go live in production?+
Median go-live from sandbox key to first production tap across field services platforms is 12 days. Fastest to date was 9 days (OrbitSalon); typical range is 2–4 weeks depending on how deeply you want sub-merchant onboarding embedded.
Which acquirers / PSPs do you route to?+
Tapped Onboard is PSP-agnostic. Your sub-merchants end up routed to Stripe, Adyen, Airwallex, or a local sponsor bank depending on market, card type, and cost, you see one API and one blended rate; we handle the routing.
Do we need to become a payment facilitator?+
No. Tapped operates as the PayFac under its own MAS / BSP / BNM (etc.) licences per market. You're a distribution platform, not a regulated entity. The regulatory surface sits with us, not you.
Can we offer our own platform fee on top of tap-to-pay?+
Yes. You set a take rate per merchant (or per transaction type), Tapped settles to you the spread net of interchange+ and our platform fee. Most field services platforms see 30–60 bps margin on card volume.
What about refunds, disputes, chargebacks?+
Full dispute API with automated evidence packaging from the metadata you pass at authorisation. Dispute win rate across the field services vertical was 68% in 2025, materially above the scheme average of 43%.
See the field services sandbox in 20 minutes.
Walk a sales engineer through your integration goals; leave with a sandbox key, a shortlist of the three highest-impact endpoints for field services, and a 12-day go-live plan.