From the PMS folio to a single tap at check-out.
Hotel platforms run on the PMS folio, a messy multi-charge statement that has to settle on one card on check-out day. Tapped embeds in the PMS so the front-desk agent taps the consolidated folio total in one auth, with incidentals pre-authorised from arrival.
Used by PMS platforms, hotel chains' in-house software, OTA post-booking flows, serviced-apartment operators, and resort back-office systems.
The four ways Tapped fits the hotels flow.
A generic payments API doesn't know where the tap should happen, when the authorisation should hold, or how the tip should split. These are the things we built for your vertical specifically.
Folio-aware authorisation
Pre-authorise the incidentals hold at check-in, capture the consolidated folio total at check-out, all referencing the same auth chain. Your front desk stops running multiple cards.
Group-booking splits
A 40-room corporate booking settles against the company card for rooms + tax, against each guest's card for incidentals, in one nightly batch. No manual splitting, no post-stay chargebacks.
F&B charge-to-room
The restaurant's tap is charged to the room folio without re-running the card. The guest taps once at check-out; everything rolls up.
Multi-currency displayed on folio
Japanese guests see JPY, Australian guests see AUD, you hold the rate on your side via Tap Ledger. DCC that doesn't feel like DCC.
Kapai PMS, 62 hotels across APAC.
Check-out is the last taste your guest gets of the stay. We made it 3 minutes instead of 11. Tapped's folio auth is the quiet engineering that made the UX possible.
Questions hotels platform teams actually ask us.
We get them on every call. If yours isn't answered here, the sales team has the longer version.
How quickly can we go live in production?+
Median go-live from sandbox key to first production tap across hotels platforms is 12 days. Fastest to date was 9 days (OrbitSalon); typical range is 2–4 weeks depending on how deeply you want sub-merchant onboarding embedded.
Which acquirers / PSPs do you route to?+
Tapped Onboard is PSP-agnostic. Your sub-merchants end up routed to Stripe, Adyen, Airwallex, or a local sponsor bank depending on market, card type, and cost, you see one API and one blended rate; we handle the routing.
Do we need to become a payment facilitator?+
No. Tapped operates as the PayFac under its own MAS / BSP / BNM (etc.) licences per market. You're a distribution platform, not a regulated entity. The regulatory surface sits with us, not you.
Can we offer our own platform fee on top of tap-to-pay?+
Yes. You set a take rate per merchant (or per transaction type), Tapped settles to you the spread net of interchange+ and our platform fee. Most hotels platforms see 30–60 bps margin on card volume.
What about refunds, disputes, chargebacks?+
Full dispute API with automated evidence packaging from the metadata you pass at authorisation. Dispute win rate across the hotels vertical was 68% in 2025, materially above the scheme average of 43%.
See the hotels sandbox in 20 minutes.
Walk a sales engineer through your integration goals; leave with a sandbox key, a shortlist of the three highest-impact endpoints for hotels, and a 12-day go-live plan.